24/7 IT and Data Protection Support
There's no need to wait until Monday to have a data breach or IT issue resolved. We know it's frustrating when things go wrong and you are unable to access the support you need. With this in mind, we have introduced Protecture247 so our clients can receive the support they need 24 hours a day, 7 days a week, 365 days of the year.
Emergency 24/7 Support
At Protecture, we offer all of our clients a 24/7 service for urgent issues at no extra charge.
We know that a data breach, Protecture managed service outage, or cyber attack can't wait until 9 am the next working day to be dealt with. Therefore, we will be available to help you resolve these issues remotely at any time and any day.
Extended Hours Support
If your business runs critical services around the clock or has an early or late start, our Extended Hours Service is a bolt on that will help you achieve the uptime you need. All businesses are different. Therefore, this service is scoped and scaled according to your requirements.
- Extended hours
- Proactive managed service support
- Out of hours change
- Monitoring and remediation
- Business as usual support
Emergency New Business Support
Our 'Emergency New Business Support' service is designed for companies that aren't existing customers and are experiencing significant problems with an IT service that needs immediate remote help.
As a 24/7 service, you can call us any time and we will work with you to fix issues with any of the following:
- Cyber Breach
- Data Protection Breach
- Networking outage
- Firewall issue
- On-premise service outage
- Cloud service issue
The costs are the same as our hourly rate during office hours whether you call at 10 am on a Monday or 8 pm on a Sunday. There are two main conditions. To engage with us, you'll need to be a decision-maker and able to agree to an e-sign purchase order. The second is that a company can only use this service once.