24/7 IT and Data Protection Support
Introducing Protecture247, a support service that is accessible 24 hours a day, 7 days a week, 365 days a year. A cyber threat, technology issue, or a data breach will be handled any time of any day by our team of experts.
Emergency 24/7 Support
At Protecture, we offer all of our clients a 24/7 service for urgent issues at no extra charge.
We know that a data breach, Protecture managed service outage, or cyberattack can't wait until 9 am the next working day to be dealt with. Therefore, we will be available to help you resolve these issues remotely at any time and any day.
Extended Hours Support
If your business runs critical services around the clock or has an early or late start, our Extended Hours Service is a bolt-on that will help you achieve the uptime you need. All businesses are different. Therefore, this service is scoped and scaled according to your requirements.
- Extended hours
- Proactive managed service support
- Out of hours change
- Monitoring and remediation
- Business as usual support
Emergency New Business Support
Our 'Emergency New Business Support' service is designed for companies that aren't existing customers and are experiencing significant problems with an IT service that needs immediate remote help.
As a 24/7 service, you can call us any time and we will work with you to fix issues with any of the following:
- Cyber Breach
- Data Protection Breach
- Networking outage
- Firewall issue
- On-premise service outage
- Cloud service issue